Identify the uncertain decision
Choose an assumption with a consequence for the journey. Avoid a broad request for opinions when a specific behavior can be observed.
05 / Research & validation planning
Turn assumptions
into testable questions.
A validation plan defines what needs to be learned, the task that can reveal it, and the evidence that would change a design decision.
The design question
What would tell us whether the experience is clear enough?
Write a realistic task
Ask someone to complete a goal without naming the control they should use. Observe where they look, hesitate, or misunderstand.
Define the revision signal
Record completion, interpretation errors, and points of confusion. Decide which findings would justify changing the flow or its wording.
In practice / MoonsJob
A decision in context.
For MoonsJob, the next iteration should test whether candidates understand where to find application progress, how the referral paths differ, and what a complete profile requires. These are proposed checks, not completed research findings.
Explore the project evidence
The details that matter
Make the reasoning reviewable.
| Proposed task | Question | Signal |
|---|---|---|
| Find an application’s status | Is Activity understandable? | Completion and interpretation |
| Compare referral paths | Are the differences clear? | Comprehension and expectations |
| Prepare a profile | Is required information apparent? | Missing fields and unclear labels |
Next / Design, in practice